● KNOWLEDGE BASE & SUPPORT

Frequently Asked Questions.

Clear answers on registration, child privacy safeguards, volunteer coach vetting, and event scheduling.

Yes, you'll set up a secure parent profile, where you will then be able to link each child individually (name, age, and other relevant details like emergency contact/medical notes). There is no separate login needed for kids; all bookings and payments run through your parent account.

support_agentStill Have Questions?

We're here to help Australian families get active.

Have specific questions about venue permits, child registration, or volunteer coaching in your council area?

Our Operating Model Explore Grounds & Games

Frequently Asked Questions.

How can I register my child? Can I register more than one child under my account?

What does the registration fee actually cover? Is GST included?

Can I see who else is registered at a venue before I sign up?

I want to volunteer as a coach, what's required of me? How are coaching turns assigned?

What happens if not enough kids sign up for an event? Will I receive a refund?

How will I be notified about schedule changes, cancellations, or confirmations?

How are teams and match schedules put together?

Is my child's personal and medical information kept private and secure?

We're here to help Australian families get active.